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1 Year for receivers, chargers
90 days for batteries
NOTE: Warranty date starts from the date of the install
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All system functionality warranty claims are made directly through Revolabs, include DOA components. Contact Revolabs at 1-800-326-1088
If there is an issue with the product within the first 90 days (after product has been invoiced to end user), Revolabs will provide advance replacement for the product.
Once the 90 day period has passed, an RMA will be upon receipt, meaning Revolabs must receive the product back first so they can repair or replace it if necessary.
If product is damaged in shipping, parts are missing or components are visibly damaged (cracked, etc): Contact Starin
In effort to meet the needs of customers who need advance replacement for their product, but do not have a service plan or are past the 90-day advanced replacement period, Revolabs is now offering the following options:
For a Receiver Base:
$100 flat rate handling charge plus shipping for each receiver.
For mics, chargers or any other accessory not included with a receiver RMA
$25 per item handling cost plus shipping.
This advance replacement cost is for product covered under the limited warranty only. All out of warranty service (with the exception of battery replacement) cannot be advance replaced.
|Service Packages||Revolabs offers revoCARE Extended Service Coverage!
• Free software upgrades for (3) years on HD and Elite systems
• 24-hour advanced replacement of the product in need of warranty repair
• Unlimited technical telephone support
• Access to Gold Service website for training
• Batteries covered for (3) years
• Standard warranty terms apply
NOTE Service packages are only available for professional products. Conference phones (ex: FLX) and desktop products (ex: xTag) do not have available service plans
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|Gold Control Panel||If you purchased the HD Gold Control Panel or Gold System Service Plan and need access to the HD Gold Control Panel, the software is already installed in the units, it just needs to be unlocked. To request your unlock code (specific to each unit), just use the link below.
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With the new mics (that have field replaceable batteries), are the batteries covered under the warranties?
Standard warranty: Batteries are only covered for the first 90 days
Gold Service Contract: Batteries covered for 3 years
|White Paper||Rechargeable Batteries Used in Revolabs microphones
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